Consumer Court Dubai Contact Number
The Abu Dhabi Quality and Compliance Council in the Emirate of Abu Dhabi is responsible for raising public awareness of quality standards and the development of quality infrastructure. The Council has put in place a framework for consumer protection services known as “Manaa”, which provides accurate information on each product in accordance with safety laws. Seven different tasks fall under the purview of the Department of Consumer Protection, which enforces consumer rights in the United Arab Emirates. Filing a complaint in the remaining deDs in the UAE is similar to the process outlined above. Regardless of the emirate, you must provide the following data to file a consumer complaint: The ministry also has a hotline (600-522-225) where you can get information about consumer rights violations. You can also send your questions to the ministry`s email address – info@economy.ae. This legislation was created as part of the government`s efforts to ensure the total safety of consumers and the stability of the market in accordance with best practices for updating legislation that affects people`s lives. The law aims to achieve the objectives listed below: We have provided the contact details of the DED in each emirate below: More information on the protection of consumer rights in the United Arab Emirates can be found on the following links: The Federal Consumer Protection Act 24 of 2006 describes the rights and obligations of consumers and describes these safeguards to prevent consumer monopolies. Overvaluation of prices and illegal business activities. You can also file your complaint by contacting the MOHRE call centre on +971 4 607 3555.
Another way to file a complaint against your employer is to contact Tasheel`s service centres. Tasheel is a MOHRE initiative to promote work process management. To file a complaint about Tasheel, you must go to the nearest Tasheel Service Center. Provide the relevant centre manager with the necessary documents (e.g. a letter of offer) as well as your contact details. Your complaint will be registered after reviewing the details and documents. The protection of consumer rights and the management of consumer affairs are monitored by the Ministry of the Economy. The Department of Consumer Safety of the Ministry of Economic Affairs monitors consumer issues and the protection of consumer rights. The list of tasks performed by the department is as follows: the authorities are vigilant and respond promptly to any complaint if the correct procedure is followed. While there are clearly defined rules to protect consumers in the UAE, it is also important for the customer to take their responsibility as a resident seriously. If you`ve just moved here, there are a few basic rules for living in Dubai that would come in handy during your time here.
The public is granted the following rights under the Consumer Protection Act 24 of 2006: Step 2: Enter the reference number of your complaint. In each emirate, the Ministry of Economic Development (DED) deals with consumer rights issues and implements consumer protection plans and procedures. It collects customer complaints and makes consumers aware of their rights and obligations. Step 5: Enter details such as your name, work permit number, and uniform number. In 2013, the ministry launched a section on its website to announce the recall of damaged products. This was done to protect the rights of consumers, retailers and manufacturers and to maintain market stability. There are individual departments in different emirates that can also be contacted. In this article, we will discuss consumer protection laws in the UAE, the rights and obligations of a consumer, the consumer rights authorities in the UAE, the process of filing a consumer complaint in the UAE and more details.
The Abu Dhabi Department of Economic Development, through the Consumer Protection Section, ensures that, in the conduct of their activities, commercial institutions comply with the laws and regulations governing the business sector in the Emirate of Abu Dhabi in a manner that provides consumers and traders with a safe and encouraging economic environment and enhances their confidence in the ease of doing business in the emirate. The total number of consumer complaints filed with the Ministry of Economy in 2018 was 18,514; 11,638 in 2019; and 14,990 in 2020. The number of consumer complaints resolved in the UAE in Q1 2021 was 1,412. You can visit our blog section for similar articles on patent filing, defamation laws, marriage laws, and more. Please visit our website for information on our firm`s legal services. You can also call our helpline (600 544 009). As mentioned earlier, consumer complaints are recorded and handled by each emirate`s DED. Details as well as the link to the complaint pages were provided in the previous section. In this section, we will discuss the process of filing a customer complaint in the Dubai DED. It is important to note that you must file a complaint with the DED of the emirate where you made the purchase.
Also make sure that the defendant`s business license was issued in the emirate where you are filing a complaint. Now let`s take a look at the process of filing a consumer complaint in the UAE: you can also file a complaint through the “Dubai Consumer” mobile app, which can be downloaded from Apple`s App Store or Google Play Store. In addition to the DED, there are other state-regulated departments that oversee and manage consumer rights in the UAE. The Ministry provides a hotline (600-522-225) to receive complaints about consumer rights violations. The Ministry of Economic Development (DED) of each emirate deals with consumer rights issues and implements plans and procedures related to consumer protection laws. It receives complaints from consumers and makes them aware of their rights and obligations. The Consumer Protection Section offers digital channels to consumers and mall owners. The “Price Monitor” feature on the ADDED website allows consumers to check the prices of desired products in different locations before going to the store to buy the item they want.
It also provides investigative services on all other services that support the interests of consumers and protect their rights, which are contained in the Federal Law No. (15) of 2020 on Consumer Protection, as well as to educate consumers and investors and raise awareness of their rights and obligations related to consumer protection. Step 4: Enter your contact details such as name, mobile phone number, email address and nationality. The UAE Standards and Metrology Authority is a federal agency that provides protection and quality measures for goods manufactured in the UAE or transported from the UAE. Special articles relating to chemical, gaseous or electrical equipment shall be subject to the necessary requirements of the authority. It complies with common international standards for consumer, market and environmental safety. In 2019, the UAE Cabinet approved the adoption of a new federal consumer protection law in line with the Unified Consumer Protection Law of the Gulf Cooperation Council (GCC) countries. The new law aims to: On the other hand, consumers also have certain responsibilities All items that do not meet the standards set by the government will be recalled and, in certain circumstances, consumers will also have the right to request a full refund. Typically, recalls are requested for vehicles, electronic devices and other goods that affect the health and safety of the consumer. According to the law, UAE consumers enjoy the following rights: the Ministry of Economy receives consumer complaints, reviews them and verifies the completeness of the data submitted so that complaints are handled and dealt with in the most effective and efficient way possible in cooperation with the competent authorities of the UAE.
Because of its strong belief in the importance of the role that a proactive consumer plays in strengthening the Water Consumer Protection Environment, the Ministry maintains appropriate channels of communication with customers that allow them to submit their complaints and share their comments and suggestions in a practical manner.
