Representante Legal Pc Factory
Very bad experience, I bought a mobile phone more than a month ago and it still does not arrive. I call and they always give me the same answer when they contacted me, which never happens. Now I asked for a refund of the money and just they answer, they are bad guys, never to buy in the PC factory again. I bought a keyboard from the PC Factory website and it arrived much earlier than expected (it only took 1 day to arrive) in perfect condition Love and value PC Factory is a company that massively deceives you and will continue to do so, unfortunately, I have not seen the reviews on this site how bad and terrible it is, How everyone cheated on me and spent about 140 hours and they haven`t even shipped it yet and ITS SLOGAN IS DELIVERY 48 and the people present will agree that this company and those who work are a scam machine. Emails and phone calls do not affect your response. I WILL NEVER DO IT AGAIN, BUT WHEN I COMMENT ON SOCIAL NETWORKS PC FACTORY IS A SCAM ANYONE CAN WRITE A REVIEW ON Trustpilot. The reviewer has the right to edit or delete it at any time and it will only be displayed as long as their account is active. I ordered computer components almost two weeks ago and they don`t warn of being out of stock until the day you should have received the components. His excuse “website issues” when the components were ordered two weeks ago. Suggested companies based on users` browsing history. 2 months waiting for the return of my money, without a doubt the worst store in Chile.
Personally, it`s just as bad. Poor service, arrogant salespeople. An ASCO!! With greeting, I write my horrible experience with PC Factory. Make one in 12 purchases. March 2021 by bank transfer. After that, I sent them the proof of transfer to their post office, which they had given me. They never confirmed the purchase, I called the company several times and replied that the problems would be solved (several times they cut me off), they were never solved. They also did not respond to the emails I had sent. It`s really a company that`s disgusting, that doesn`t buy. DO NOT buy Pay for one monitor per Cyberday, all OK several in stock. The next day, they unilaterally cancel my purchase and tell me they will refund the money.
I`ve been waiting for 1 week to come back and they don`t even do it. TERRIBLE. Information from various external sources Bad treatment by salespeople, from salesperson to boss, I wanted to change a product because it didn`t meet my expectations and they were practically fun. Arrogant and condescending, I do not recommend buying in this store. (Plaza Oeste store and Alameda shopping center) Horrible experience Buy a smart TV with 1 installment debit card in Manual Montt don`t answer the phone, they let you fill out a form q they answer you but they don`t tell you you`re returning Product listed in Chile I ask for money back, they wanted to return it in 5 days and the law says q no and rows of people very poor technical service never recommended It`s a shame they have my money more than a month for the purchase of a monitor of approx. 900,000 and after the call, because I do not arrive at the date, they send me an email saying that they have not left, I waited for it to arrive and 2 days ago that the monitor appeared on the page for sale and I call them in addition to writing to the after-sales manager Beatriz Sanchez and telling her, that she had the product, not only does she not respond to the email, except that after 2 days of calling customer service, the monitor still does not assign it to me for the office, I propose to delete it, but you can not and can not give me someone to solve this problem. We work with specialists and cutting-edge technologies to protect our platform. Find out how we fight fake reviews. Verification ensures that real people are writing reviews about real businesses.
The company is horrible, they tell you a delivery date, they lie to you, knowing that there was a delay, the thing does not happen, you call this half hour on the phone and they do not answer, you send an email communicates with an executive who cheats on you again, tells you that the product arrives on a date, does not arrive and does not answer you anymore. A disgust of the company, had not known the companies more terrible service two months waiting for the product, the day it should arrive, send an email that is not delivered late and that in 72 hours they will contact who never arrives, until today no explanation. I call the call center and if I manage to communicate within a waiting time of more than 20 minutes, they give no explanation. Buy a product on 08 March 2021 in the pag, web by bank transfer, which never arrived, I sent them the scanned copy of the bank transfer so that they return the money, I was contacted by email an executive once DANIELA CONTRERAS L. from there I called several times, but so far without result, very bad company PCFACTORY, I DIDN`T GIVE MY MONEY BACK Businesses can request reviews via automatic invitations. These reviews, which are marked as verified, relate to real experiences. Learn more about other types of reviews. I would like to give 0 stars if possible. Notebook noted, paid and reported to PCFactory (as indicated in the offer). Not a single purchase confirmation ever arrived.
Complaints in writing and by telephone. I was almost a month without a solution, but without an answer. Case admitted to SERNAC. Thank you and NEVER AGAIN PCFACTORY. Our policies do not allow you to offer incentives in exchange for reviews. We also ensure that all reviews are published without censorship. Claim your profile to access Trustpilot`s free tools and connect with your customers.
